FabHotel Royce Studio

Dear fab hotels team , i have stayed twice before this with fabhotels ( once in hotel royal oak , gurugram and once in hotel vinu valley , ooty) and had very positive experiences there. because of these positive experiences i trusted fab hotels to book fabhotel royce studio, pune. the experience i had there was scary and pathetic at the same time. the rooms that i saw on your website were completely different from what i found on the hotel and not just one room , whole of the hotel had just these sort of rooms only. the issues i had are listed below and supporting images are there in the attachments . please read and observe the scam: 1) denied early check in even though rooms were available. he straight away asked extra charges for early check-in. 2) i mean this is the first hotel where i saw that switch board was literally out from the wall and the wires of the switch board can be seen. 3) fan was on right from the time i entered the room and to my surprise there was no button to switch off the fan. 4) geyser was there but was not working, it was not able to warm the water . 5) room was not clean , it had stains on the floor , bedsheet, towel .room also had "cockroaches". 6) the room promised on fabhotels app was having table and a proper chair . the room i got had no table and there was one cheap plastic chair. 7) they clearly mentioned that room had wi-fi but when i entered password of the wifi, it said no internet connection. 8) fab hotels mentioned that the hotel was having lift facility however they only had stairs. 9)the matress in bed was not comfortable and it was way too hard , literally had back pains after sleeping. 10) flush of toilet was not working and it was broken. 11) the almirah they provided was not even cleaned , it has so much of dirt in it .thank god , i did not chose to put my clothes there. 12) the room was worth less than 200-250 and it was sold on a premium basis. i want to understand below details from your side : 1) don't you perform quality checks on hotels to see what is published on your website vs what is being offered in the real world ? 2) why do you mention false details about the hotel ( like 24*7 wifi , lift , free toiletries, toilet paper , power backup , mineral water bottle , daily housekeeping ) . remind you , i did not received any of it and i literally mean it , not a single thing was received in the room. 3) why reviews about this hotel is 100% positive on fabhotels website and app whereas the reviews on google map are literally 100% negative and tells the story of what i experienced. are these reviews fake ? 4)the behaviour of the person at reception was so rude . do fabhotels have no control over this ? 5) why extra charges were asked for early check-in. as the name suggests, it's early check-in and not premium early check-in. what is done from fabhotels side to ensure these incidents does not occur? 6) how a shady hotel like this made it's way to fabhotels website and why it is not taken down from the website where i am 100% sure that i am not the only one talking this issue forward, it must have been brought to fabhotels notice and most chances are that you have refused to remove. 7) why should one book from fabhotels platform and not just any random platform to get a hotel like this ? anyone can provide these sort of shady hotel. 8) why images in fabhotels website are fake and not from what is actually being provided. as a social media influencer and someone who has traveled the world a bit , i am 100% sure that this is not just a random issue , it is more kind of a scam to the users using fabhotels platform. kindly take my question seriously and i expect a detailed reply on my raised questions.

Right from breakfast spread to staff courtesy, big spacious rooms to room service to helping with pick up/ drop arrangements everything perfect. great place to stay.

A true example of excellent hospitality! it was a pleasure visiting this property . well assorted breakfast. would highly recommend this hotel . thanks

Literally amazing, the bed is great, the bathroom is fantastic and the service and location are also wonderful. the food is so so great too . i originally booked 2 nights here but quickly upped my stay to 10 days!

Room service & cleanining wise they were quick and excellent...and a lot of smiling faces around us

Its been very nice, clean, very big and comfortable room.breakfast was very tasty and good