FabExpress Kapashera Residency

Worst experience. i arrived for check-in at 12.10 they kept me waiting for 45 minutes telling room was to be cleaned. then they gave the room where the curtains were just kept over the shelf so was afraid to go near it. room was ok but is only for couples because the room nd toilet partition was see through. toilet was not clean. wash basin faucet was loose n was not fixed. air conditioning was on opposite side of the bed n that made us sweat inside blanket. blanket was torn. only one bath towel was provided. we asked to provide a mineral water bottle which they charged and gave us a used water bottle. we asked for new one and they delivered it after about half hour. at night we asked for plates for eating food which they said would give but never gave me one until we ate the food as it was getting cold. and it never came. no proper lighting inside the room, just 2 lights near the bed was only in the room. basic amenities to heat water to drink was also not provided. i have booked with breakfast but when enquired for breakfast they told me they can buy it from the street vendor and give me the food which we refused as it was very unhygienic to see. customer service 1/5 room facilities 1/5 cleanliness 1/5

Worst experience. i arrived for check-in they kept me waiting for 45 minutes telling room was to be cleaned. then they gave the room where the curtains were just kept over the shelf so was afraid to go near it. room was ok but is only for couples because the room nd toilet partition was see through. toilet was not clean. wash basin faucet was loose n was not fixed. air conditioning was on opposite side of the bed n that made us sweat inside blanket. blanket was torn. only one bath towel was provided. we asked to provide a mineral water bottle which they charged and gave us a used water bottle. we asked for new one and they delivered it after about half hour. at night we asked for plates for eating food which they said would give but never gave me one until we ate the food as it was getting cold. and it never came. no proper lighting inside the room, just 2 lights near the bed was only in the room. basic amenities to heat water to drink was also not provided. i have booked with breakfast but when enquired for breakfast they told me they can buy it from the street vendor and give me the food which we refused as it was very unhygienic to see. customer service 1/5 room facilities 1/5 cleanliness 1/5

Very disgusting and worst service imaginable. never book any fab hotels. because the reviews are fake. the rooms are utterly unhygienic with stains on bed and beedis smoked in rooms and left for us to remove before using the room. rooms do not have geysers so do not expect hot water they will give a rod to hear the water. not even once was the room cleaned windows broken. used beds and they charge you absurdly high price for pathetic service

In room, there were cigarette butts and mosquitos all around. so dirty room and washroom. bedsheet was not clean. even they charge higher than normal amount because i checked in early but room was completely dirty and messed up. used glasses and broken toilet seat.

Very friendly staff, proactive and helpfull. i am talking here about all the staff i interacted with: reception desk, restaurant, romm service. the informations receied were always correct and i felt safe. the room was comfortable and clean. great value for the money.