FabHotel Impact

I am writing to formally raise a complaint regarding an unpleasant experience at your partner property, hotel impact, located at c.p. 160, viraj khand-4, gomti nagar, lucknow, 226010. i had a confirmed booking for 27th december 2024, under the name dileep verma, with booking id wqgte8. however, upon arrival, i was denied check-in by the hotel staff. to make matters worse, they demanded an additional payment for the booking despite my confirmed reservation and prior payment through your platform. this behavior is entirely unprofessional and unacceptable. as a loyal customer, i trust fab hotels to ensure smooth and hassle-free stays, but this incident has caused significant inconvenience and frustration. i request your immediate action on the following: 1. an explanation for the denial of check-in and the demand for additional payment. 2. a full refund or compensation for the inconvenience caused. 3. assurance that strict measures will be taken to address such unethical practices by your partner hotels. please find attached a copy of my booking confirmation for your reference. i urge you to resolve this issue at the earliest and restore my trust in fab hotels.

Bath room, service, staff are very helpful.

Can't say if i really felt anything bad. my experience was superb. awesome food and very quick room service. everything was too good. staff was very supportive and cooperative.

The lady at reception was very polite and professional

I've booked the stay for one night on booking.com where it costs 1,173 for 2 adults for one night. while check-in the receptionist forced us to pay 300/- for rooms. while we asked about it, he didn't even give a proper clarification and just said "this is what the rate is if you want to stay. you can otherwise please leave". this is the statement given by him. also, we had no options since the location was so longer than expected and also it was around 1 am while we checked-in. please avoid booking and choosing this hotel at lucknow!

The room was so tiny. it hardly had any walking space. surely all the good ratings are fake. also we booked the hotel at a cheap price but when we reached there they cancelled the booking. and charged extra. i even called the property beforehand but they didn't confirm anything properly.