FabHotel Prime Royal Castle

Overall a wonderful experience .

Can’t understand how this hotel got 3 star category. the bed , pillow , bedsheets ,and towels looked not fresh and discoloured . even there they didn’t kept the basic things in the wash room . from the minute you step into the hotel they start saying check out time is 11 am . they even call in the early morning and tell check out time is 11 am therefore pressurising us . altogether didn’t had a pleasant stay at this hotel .

Me and my friend booked the hotel to stay for 7 days it's an business trip unfortunately the man sitting in the reception whom he mentioned as general manager of the hotel denied the check-in mentioned that i have booked through fab website .the hotel is partner of fab hotels .actually he asked us to pay him directly and asked us to cancel the booking with the fab , due to this greedy behaviour of the manager at royal castle inn hotel we have to suffer a lot finding another place ,never trust this hotel. the.manager was greedy he wanted us to pay to him directly it's shows they are just behind money. also the manager in royal castle inn coimbatore told us that feb doesn't pay them money regularly. fab hotel confirm us they regularly pay them money but i think the royal castle inn manager wanted to make extra money by making us cancel the booking which we done through fab website. fab should stop giving them booking or cancel the partnerships with this hotel.

Awesome!!! pros 1.hotel is located in the city itself.so it was very convenient. 2.car/bike parking was available. 3. room was clean and clear. 4.toilets also were cleaned well. 5.response from the reception to our requirements or needs was 110% fast and best. 6.complimentary break fast was provided to us. it was above average.neat restaurant. 7.well maintained lift was available. cons. 1.toilet exhaust system was not enough to clear to foul smell from toilet. hopefully they will solve it soon. in total we are totally satisfied 9.99/10 so, whenever covai again, we will stay here!!!

This review has been a much delayed one .\n\ni vistited coimbatore in may. i was actually travelling from kerala via intercity express with my wife n 15 month old baby. the journey though wasn't long was definitely exhausting with a little child and i had called the hotel earlier asking them for a pickup from coimbatore station to the hotel at rs250 cost.\n\nas i was unable to connect with the hotel team before my train reached the station and the hotel ppl couldn't get through me ,the hotel taxi went for another pick up. now on landing i heard this from the front office and was extremely upset , within few mins the hotel said they are arranging a quick-fix to the problem and asked me to wait.\n\nannoyed i waited and within 20 mins i got a call for a pick up from the station and stepped into a lovely neat car whose driver seemed extremely polished. later on talking to the driver, i realised that he wasn't a driver but the md's son, the gm of the hotel mr.dinesh .\n\nlater on our way back to the hotel, we asked mr.dinesh where we could buy a few things for the baby like diapers / formula etc. he immediately took us to a nilgiri store. we spent half -an-hour there and finally reached the hotel exhausted. \n\nas soon as we reached the hotel the staff rushed to help us with the luggage, the formalities etc..now when i was about to pay the hotel reception rs250 for the drop, they refused to accept the money as was instructed to them by mr.dinesh .we were honestly touched !\n\nfurthermore the staff is just always willing to help, for breakfast we wanted to give our baby oats and needed to cook it a little . thus we poured out the oats into our small vessel and called for the staff to heat it for us. within 20 mins or so we got it, the oats covered in foil in a different dish and our vessel washed and sent to us .\n\ntheir restaurant may not be the best but its simple and neat. the best part is their service. they never say no to any request.\nmy wife wanted to have dosa's during breakfast but they had only idlis and some other south indian dishes that day, yet they never hesitated in making us a dosa or so.\n\nthe rooms too are amazing, very spacious (as we took the premium one ) . equipped with just about everything you may need especially an ironing board and an iron. \n\ni would surely want to visit royal castle again, simply because of their top notch service. best place for families ! \n\nhotel too is centrally located in the city.

Good things first 1. hotel is centrally located. its within 10 to 15 minutes from most of the important places you want to visit in coimbatore. you ola cabs or red city taxis as well everywhere, along with autos. the area also has lots of restaurants, electronics, jewellery, hosiery and a variety of other shops. you can just walk to get almost anything you need. the area is also filled with small multi specialty hospitals. 2. hotel staff are very courteous and well mannered. they are very helpful too. 3. hotel provides complimentary buffet breakfast in the morning. its a decent spread. coffee is great too. you always have fruit juices and fruits which change every day. you also get complimentary hindu newspapers every morning. 4. room prices in the hotel are decent enough. 5. you get reasonably good speed wifi. however you need to get it activated by provided your devices mac id. 6. check out times are slightly adjustable. also, although i prepaid before i landed at the hotel, i guess they accept card payment as well which is helpful. 7. hotel is environment friendly. they provide mineral water in multi colored glass bottles (colour therapy ?) and also have solar water heaters in the rooms. 8. hotel provides paste, toothbrush and soap. 9. they have nice diffused lighting, bed lamps, dressing table lamps, reading lamps etc. they also have an electrical do no disturb sign which is good thinking. feedback about things to improve. 1. cleanliness - cleaning staff are good and courteous. they provide clean towels everyday. however, they do not change the pillow covers, bed sheets and quilts every day. they sweep the floor during cleaning, however do not mop. toilets and sink had stains which were not cleaned, inspite of telling the cleaning staff. the mug was slippery, which could be result of still water being in it for a large number of days and moss. we are very particular about toilet and bathroom cleanliness and this is the main reason for this 3 out of 5 rating. also dust bins are not cleared out when the room is cleaned. 2. sleeping mattresses are ok, but average. 3. tv has a local cable tv service. tata sky or some other service would have been better with a large number of channels.