Excellent staff. They did a very early check in without any fuss.

Very friendly and helpful staff. Clean and comfortable rooms. Loved the bathroom!

Warm welcome at the entrance and then the check in was quick as well.

Location was good , infrastructure was wonderful, facilities provided were excellent , breakfast provided was good.

In breakfast only one parantha is given

I recently stayed at your hotel SHREE GALAXY - KANPUR on the night of February 19th with three of my friends. Unfortunately, my experience was highly disappointing due to multiple issues that directly impacted our comfort and convenience. 1. Misleading Location Information While booking, I specifically requested a hotel near the Expressway to ensure a smooth continuation of our journey to Delhi. However, the hotel provided was in an interior area with extremely congested lanes, making access very inconvenient. 2. False Commitment on Room Service We were clearly informed that room service was available 24 hours, but upon arrival, we were told that orders are not taken after 11 PM. This was highly inconvenient as we had planned based on the information provided. 3. Lack of Proper Hot Water Facility One of my primary requirements was a hot shower, which I made explicitly clear during the booking process. However, the hotel only offered tap hot water in a bucket, which is completely unacceptable and not what was promised. 4. Unhygienic Room Conditions The pillows and towels provided were dirty, which is completely unacceptable in any hotel, regardless of the category. Cleanliness is a basic expectation, and this level of negligence is shocking. Overall, the misleading information, poor service, and lack of hygiene made our stay extremely uncomfortable. I strongly urge you to ensure that accurate information is provided to guests and that hygiene standards are maintained, as such discrepancies significantly impact trust and guest satisfaction. I expect a response from your end addressing these concerns. Regards, Amit Goel

Room was book 2 but they 1 extra matrices in one room .we adjusted 3 person on one bed

Extremely bad experience. Don't go to Hotel Ashoka Inn (fab hotel). They claim that rooms are bigger but actually rooms are very small. Hotel staff was terribly unprofessional nd their manager was highly rude and charged me extra. Rooms are bad, washrooms r highly uncleaned. The total experence with fab hotel was bad. Pls chose some other hotel and some other booking site .

Let's break down the issue and craft a more effective email: Understanding the problem: * Dissatisfaction with the room: The room is not as clean or nice as advertised online. * Demand for a refund: The user wants a full refund for the room. * Questionable payment practices: The user was asked to pay in full upfront, even before seeing the room. Crafting a concise and polite email: Subject: Urgent: Request for Full Refund - Room [302] Dear [D.P SHRIVASTAVA ], I am writing to express my extreme dissatisfaction with the room I booked at [ASHOKA IN HOTEL] on [31/08/2024]. Upon arrival, I was shocked to find that the room was significantly different from what was advertised on your website. The cleanliness of the room was unacceptable, and the overall condition of the accommodation fell far short of my expectations. I believe this is a clear breach of contract. Therefore, I am formally requesting a full refund for my stay. I have attached a copy of my booking confirmation for your reference. I expect a prompt resolution to this matter. Please contact me at your earliest convenience to discuss the refund process. Thank you for your immediate attention.