Good stay for kumbh snan parsan nice location

Nice stay cleen room mr mayank pandey so cooperative staff

The bad is so comfortable and the room is so clean. All the staff is extremely professional, helpful and very quick. The breakfast is amazing

Very nice Hotel. Cooperative staff. Perfect ambiance.

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting kanpur

Nice location for kumbh snaan

Food sarvice is good nice room tv or geejar prapar work kar rahe hai kisi bhi sarvice me koi problem nahi huyi location bahut sahi hai

Good room sizes and very well maintained bathroom. Very welcoming staff and professional service quality with nice behaviour of room service operator.

In breakfast only one parantha is given

I recently stayed at your hotel SHREE GALAXY - KANPUR on the night of February 19th with three of my friends. Unfortunately, my experience was highly disappointing due to multiple issues that directly impacted our comfort and convenience. 1. Misleading Location Information While booking, I specifically requested a hotel near the Expressway to ensure a smooth continuation of our journey to Delhi. However, the hotel provided was in an interior area with extremely congested lanes, making access very inconvenient. 2. False Commitment on Room Service We were clearly informed that room service was available 24 hours, but upon arrival, we were told that orders are not taken after 11 PM. This was highly inconvenient as we had planned based on the information provided. 3. Lack of Proper Hot Water Facility One of my primary requirements was a hot shower, which I made explicitly clear during the booking process. However, the hotel only offered tap hot water in a bucket, which is completely unacceptable and not what was promised. 4. Unhygienic Room Conditions The pillows and towels provided were dirty, which is completely unacceptable in any hotel, regardless of the category. Cleanliness is a basic expectation, and this level of negligence is shocking. Overall, the misleading information, poor service, and lack of hygiene made our stay extremely uncomfortable. I strongly urge you to ensure that accurate information is provided to guests and that hygiene standards are maintained, as such discrepancies significantly impact trust and guest satisfaction. I expect a response from your end addressing these concerns. Regards, Amit Goel