The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. Staff at the reception was kind and really helpful. They were able to solve all our problems, from ordering a pizza until booking airplane tickets. The hotel also offer a good service in its travel desk.

Excellent service provided by the hotel staff. Especially the staff from 24/7 where we had our lunch & dinner we had excellent food with an excellent service. Me and family really liked the hotel, the rooms were well maintained with comfy beds. Will recommend my friends to stay here if they are visiting here

Very well maintained hotel and rooms. All the staff were very friendly and courteous. We arrived earlier than expected by a few hours and our room was prioritised in terms and we were able to check in early free of charge. This was very helpful and appreciated as we were quite tired after a long flight.

When we walked into the hotel we were immediately given a warm welcome which was particularly nice after travelling so far. Our hotel room was very comfortable. The restaurant was superb and the staff could not do enough for us. Food was very good and the choice was amazing.

Very friendly staff, proactive and helpfull. I am talking here about all the staff I interacted with: reception desk, restaurant, romm service. The informations receied were always correct and I felt safe. The room was comfortable and clean. Great value for the money.

Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. Small gestures such as helping with calling a Doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. For example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

Food was excellent and their managers in restaurant were very helpful. Due to fast, my wife wanted some different fruits , which were not on table. Same was provided promptly without Any extra charge. Good variety of breads were available for vegetarians also, which was helpful as some of our family members are strictly vegetarian

First hotel was too bad in Jammu. Fab should thoroughly check all hotels physically before attaching.

Totally different rooms then showed in pictures while booking. Broken furniture, dirty mattress and blankets. No toiletries or towel in room. Service was good and staff was friendly and supportive.

It is the worst hotel so far,I made a booking from the mmt and it was clearly mentioned that unmarried couples are allowed so we came to the hotel and told them to show the room,they showed us the room and we liked it and then i told them that i already have the booking and already paid and then he was like oh you have to go downstairs and then said we don't allow unmarried couples as it is against our hotels norm after really showing us the room because they were asking for double amount of money as mentioned in the app,worst experience never book it online