Manager & stuff amazing cooperation and smiling

I liked the service, it was excellent. All the staff was very courteous, polite and professional.

Excellent Rooms..value for money.

The room was clean. The surroundings and the hygiene was also good at the hotel. Staff was courteous and was quick to resolve any query. Location is perfect if anyone wants to visit Jaipur in its full pride. Perfect location, where everything is less than 10KM's away.

Excellent room, was upgrated to a suite, fabulous staffs

Good/Pros - Hotel location is very good. All toursist places are at comfortable distance. Commutation is easy. Bads/Cons: 1. Breakfast provided is only south Indian.No other menu or buffet system. 2. Charging extra money for drinking water. 3. Online booking is risky because Room was booked for 3 adults and a child. But, only one small room with very poor extra mattress was provided where a person has to sleep below wall mounted TV. 4. If we ask or complain about any issue about room, incharge says, you only booked such room online. 5. Previously For January stay, december bookinngs were done by customer support team. * hotel stay is comfortable but dont get bullied by online booking. * Value for money against overall amount spent for what you get can be rated 6/10.

we have found a rat on the false celing in luxary room at around 2 am in night , we have to change the room to delux room. Room are very unhygenic and pathetic , would never recommend anyone to go their.

The hotel staff was pathetic! Over my two days stay, I wasn't given a single bottle of water, my room wasn't cleaned, linen wasn't changed and when I asked for the bottle of water on day-1 of my stay, I was told that I've already taken it! Strongly recommend nobody stays in this property, though it's centrally located, staff is horrible and the price for the quality of the room isn't justifiable. Linen is old, bed-mattress is uncomfortable, and nobody bothers to tell you what your booking includes. I wasn't told if there's WiFi, or if I am entitled to any complimentary breakfast (though I was fasting, yet, I would expect the reception to give these days at the time of check-in)

Hi This was with respect to my stay in fab hotel DeccanHeritage as per this booking. I am raising this post my stay on because I had my sister staying with me and did not want to put her in bother in complaining at a place where I myself did not feel secure. Firstly while doing my booking itself I had asked if this was a proper fab property or not and the reservation team had said a€˜yesa€™. Upon my arrival I saw nothing as per fan other than two phamplets placed on reception desk. The staff there also was not from fab and they where telling ita€™s hotel Deccan heritage. The rooms also was very unlike my previous fab experience, with stained toilet and old linens. There was no water bottles in my room and I was charged 40 for the two bottles when I asked for them. Also on the breakfast offered, my previous fab experience had buffet breakfast served in very nice restaurants. But this time what was offered was to order prior night between idli, dosa or Upma. I ordered soda which was served to me as a parcel which seemed to me as a parcel picked from any road side restaurant with no proper packing or plates to dine on. The tea served along was in flask and cups a decade older. On top of this, room boy over there with this pan chewed mouth looked as if one seen in local hotels and you also have cleaning staff who asked me for a€˜chai ka paisaa€™ doing nothing. Traveling along with my sister, I had refrained myself from booking cheap alternatives like oyo, just because I wanted to give her comfort and safety, with which my previous fab experience was truly fabulous. But this time, I felt cheated and is terrifically angered that this had happened even after me consulting the fab booking help before doing my reservation. I had thought thy fab can be my go to hotel in any city but this experience will surely think upon that and I would now prefer something else. Hope that you atleast address my concern. Thanks NIRMAL