Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. Small gestures such as helping with calling a Doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. For example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

Being a hotelier by profession, I know the hotel operations in detail. I am glad that I chose this property. The facilities were great and service was great too.

The hotel, rooms and staff were great, especially the restaurants staff they were the best. The food was amazing. So tasty and fresh.

We had mixed experiences with this hotel. We booked for 3 nights and ended up staying in 3 diff rooms for those 3 night. On 1 st day they provided us with the premium room as delux room were occupied (we had booked deluxe). On next day we shifted to the deluxe category room but the AC of the room wasnt working. When asked they said the maintenance is going on after bit even after waiting for 4 hrs at 10 AM in night they said irlt can't start today will be get working on next day. We spent whole 2nd day without AC. Even On 3rd day it didn't start. We asked for room change and they finally transferred us to another room. Thats how we ended up staying in 3 diff room. Apart from this the hotel apartment is newly built and very neat and clean. Nice stay though not comfortable but i would recommend to book.

When we walked into the hotel we were immediately given a warm welcome which was particularly nice after travelling so far. Our hotel room was very comfortable. The restaurant was superb and the staff could not do enough for us. Food was very good and the choice was amazing.

The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. Staff at the reception was kind and really helpful. They were able to solve all our problems, from ordering a pizza until booking airplane tickets. The hotel also offer a good service in its travel desk.

A Disappointing Stay at Rallkmas I recently had the unfortunate experience of staying at Rallkmas, and I must say it was quite disappointing. From the moment I arrived, things were not up to the mark, and I would not recommend this place to anyone looking for a comfortable and enjoyable stay. Location – Hard to Find One of the first issues I encountered was the location of the hotel. It was extremely difficult to find, as there were barely any visible signboards or directions. Even with navigation, I had to ask multiple people to finally locate the place. A well-known hotel should have better signage and visibility to make it easier for guests. Rooms – Below Expectations The rooms were far from what I expected. The wallpapers were peeling off, making the entire space look unkempt. The bed was not properly cleaned, and the furniture looked like something out of an old, abandoned motel. The overall ambience of the room felt cheap, and I was quite uncomfortable throughout my stay. For the price paid, I expected at least basic cleanliness and decent furnishings, but this was clearly not the case. Service – Poor Assistance One of the most frustrating parts of my stay was the lack of good service. It was incredibly difficult to get any assistance from the staff. Whether it was requesting basic amenities or asking for help, the response was either delayed or completely ignored. A hotel should always prioritize hospitality, but it seemed like customer satisfaction was the least of their concerns. Food – Tasteless and Overpriced If the stay and service were bad, the food was even worse. The meals were completely lacking in taste and felt bland and uninspired. To make things worse, the prices were unreasonably high for the poor quality of food being served. I expected at least a decent dining experience, but this was another area where Rallkmas failed terribly.

I had a very bad experience from this Hotel as the staff is very rude even they don’t care about customer and hotel commitment. The name is different which showed during booking and actual is different. Out side food doesn’t allowed as they have in-house restaurant which is very dirty and extremely expensive just like star hotel. Considering all these factors board the hotel then checkout within 4 hours due to this reason. I explore in the same location and there are so many options are available with best quality. The location of this hotel is seems like in slum area. I won’t recommend anyone also don’t go by the photos which is available at online portal like booking.com, Agoda etc, actual it’s completely different

Worst experience that you can have anywhere. They were asking to check in directly when declined their behaviour changes they was making issue in check in ( like asking a print copy of id ) and other issues is was totally a terrible experience

They denied for checkin due to low tariff and i wait at the reception for 1 hour just to clear this they were not ready to give rooms