It’s a very good hotel. I liked its location and the food in the restaurant was very tasty. The swimming pool was clean. The behavior of the entire staff was very good. If I ever come to Goa, I will stay in this hotel and I will also tell my friends that whenever they come to Goa, they should definitely visit this hotel

Friendly staff, lovely clean room, excellent location, highly recommeded

Room and Amenities- 1. Upgrade mattresses and pillows for better sleep quality. 2. Provide more electrical outlets and USB ports. 3. Install rain showerheads and improve water pressure. 4. Offer complimentary toiletries and refresh them daily. 5. Invest in noise-reducing windows or soundproofing. Cleanliness and Hygiene- 1. Increase housekeeping frequency and attention to detail. 2. Implement rigorous cleaning protocols for high-touch areas. 3. Provide hand sanitizers and disinfectant wipes. 4. Ensure linen and towel cleanliness and freshness. 5. Conduct regular pest control. Customer Service- 1. Train staff to be friendly, attentive, and responsive. 2. Implement a 24/7 front desk and concierge service. 3. Offer personalized services, like tailored recommendations. 4. Ensure prompt resolution of issues and complaints. 5. Encourage staff to engage with guests. Technology and Connectivity 1. Upgrade Wi-Fi speed and coverage. 2. Install smart TVs with streaming capabilities. 3. Provide electronic safes and laptop-friendly rooms. 4. Offer mobile check-in and digital room keys. 5. Ensure convenient charging stations. Sustainability and Accessibility 1. Implement eco-friendly practices and recycling programs. 2. Improve accessibility features, like wheelchair ramps. 3. Provide braille signage and audio assistance. 4. Offer vegan and gluten-free options. 5. Partner with local sustainable businesses. Communication and Feedback 1. Conduct regular guest surveys and feedback sessions. 2. Respond promptly to online reviews and complaints. 3. Share guest feedback with staff and management. 4. Display clear hotel policies and information. 5. Encourage guest interaction through social media. Staff Training and Development- 1. Invest in ongoing staff training and development. 2. Focus on cultural sensitivity and diversity awareness. 3. Encourage staff empowerment and decision-making. 4. Recognize and reward excellent staff performance. 5. Foster a positive work environment. By addressing these areas, hotel owners can significantly improve the quality of their establishment and enhance the overall guest experience.

Maintance should be necessary, Renovation and painting should be done, Pest control should be done at regular intervals, the sofa set should be cleaned thoroughly, Lights in rooms should be checked. Weather night lamp is available or not. No connectivity in restaurant in early morning. Lift was not working the day when I visited, but was not repaired till I check off after 2 days.

Though the room and toilet were clean, the bed and linen were not. The place has no lift. After requesting multiple times, they helped with lifting one suitcase to our room on 2nd floor. Location is good though, with cozy restaurants around. Limited parking space. Okay place to stay for a night.

No toiletries. No blankets. Duvet cover was used as bed sheets. 1 towel and 2 pillows for 3 people. Extremely noisey. Broken furniture. No housekeeping. No lift and no staff to help with the luggage. Dirty old rooms with cobwebs. No bedside table or fridge or any table to have food. Broken tiles in the swimming pool. My daughter cut her toe because of that. Furniture was placed in such a manner that we could only open 1 side of the cupboard. When we arrived we were told the hotel was full and that we didn't have a reservation. The staff who was wearing a cap was very rude and uncooperative and didn't give us a proper explanation. We did get the rooms in the end after so much hassle and having to wait in the heat after travelling all night. Even 1 star hotels have better standards. Food was left out in the corridor for hours and there were stray cats meowing outside our room which was on the 2nd floor. There was even a dog outside our room on 1 occasion. There was water leaking on the corridor floor. This was the worst experience I've had in the 25 years I have been travelling and it is my first and last experience with fab hotels for sure so u can take back the fab credits as I will never stay at fab hotels and will ensure to tell everyone I know, about my experience. It was the worst hotel ever and the experience was made worse by the uncourteousness and lack of interest of the staff, especially the man wearing the cap. I wouldnt stay even if I was paid to.

Would give it zero stars if I could. There were literal mushrooms growing out of the wall and the floor. I’ve never seen such a sight. The bedsheets and blanket had massive stains on it “that couldn’t be removed by wash” apparently lol. We felt itchy simply after sitting on the bed. The toilet seat was not cleaned. There were a lot of bugs in the room. The ceiling was moldy and cracking off. Didn’t even take pictures of these things because it was too gross to be visible in my gallery. There’s also no cell service in the room. We ended up leaving in under an hour after check in, in the middle of the night, to find another place even though we were denied a refund. Save yourself the trouble and skip this destination in south goa. (Update: The response from owner is hilarious, I welcome anyone to go check out the hotel themselves for evidence.)

Terrible Experience - Do Not Stay Here! I recently stayed at this hotel and had the worst experience imaginable. First of all, while walking with our daughter, stray dogs ran after her, and not a single staff member cared to assist. The lack of concern for guest safety was appalling. The room itself was a complete disaster. The bed wasn’t made, the sheets were dirty, and no new bedsheets or pillows were provided. The pillow covers were torn, and the entire room smelled of dust and neglect. When we requested a fresh bedsheet, the staff had the audacity to argue with us, claiming they didn’t have enough helpers to meet our needs. The overall service was disgraceful, and the staff were rude and dismissive. If you value your comfort, safety, and basic hygiene, avoid this place at all costs. This is by far the worst hotel I’ve ever encountered. Don’t waste your money here!

Your customer care executive spoke rudely, while we were expressing our frustration. She asked us to leave the property & post asking her refund for same she said no guarantee. Train your staff, remind them they are customer care executive & not property owner. While we remember that we are guest & not your employee